***PLEASE NOTE THAT THE SHIPPING COST PAID WHEN THE ORDER IS PLACED IS AN ESTIMATE. IN CERTAIN INSTANCES WE MAY CONTACT YOU IF THE PAYMENT RECEIVED IS NOT ENOUGH TO COVER THE SHIPPING COST***
When will my order be shipped, and when will I get it?
Orders ship according to the stated lead time on each product page. If you order a product with an availability of 1-2 days, your order will ship within 1-2 business days. Please see the chart below for examples. An order containing multiple items will ship with the longest lead time item. We do not split ship unless requested to do so. Additional shipping charges may apply on split shipments.
Large (25 or more items) or bulk orders may take an extra day or two for processing.
Transit time via UPS Ground is 1-3 days to over 95% of the Continental US. Some zip codes take 4-5 business days, mostly southern TX. AK and HI take 6 business days. Please note if there is an item on your order that is flammable, compressed gas, etc your order may take up to 5-6 business days as these orders need to be shipped via a ground shipping method. If you select an air shipping method it will automatically be shipped ground. For free shipping we use the method that is least expensive for your location. Free shipping takes 3-7 business days.
Please note that an expedited shipping method does not mean your order will ship on the same day. top
The Bike Shop.com ships via UPS.
UPS does not ship to PO Boxes. top
Shipping prices for your order are automatically calculated during checkout. Due to the large size of some items such as wheels, trailers, etc, a dimensional weight is used instead of the actual weight. Shipping prices reflect our actual shipping cost. Our goal is to not make money on shipping, but not lose it, either.
Please note that the shipping prices are not guaranteed. We ship such a wide variety of items that it is not always possible to get an exact quote from the shipping estimator. The costs vary greatly by size. If we cannot ship the package for the rate you were quoted, you will be contacted with a revised quote. Also there may be some items on the site that are too large to ship. You will be contacted if we need to remove an item and we will ship the remainder of your order that is within the size guidelines. Our shipping calculator does recognize most of these items and may tell you we do not ship to your location..
The Bike Shop.com currently ships to Canada, United Kingdom, Australia and New Zealand.
Please note that you will be responsible for any taxes and duties that your country charges on import. These fees are normally collected as a COD when the package is delivered.
For Australia New Zealand and United Kingdom, we use the Postal Service to ship.
For Canadian shipments you can choose between USPS and UPS.
For UPS shipments: A flat $10 brokerage fee is payable to UPS for orders from $20 - to $200, in addition to the PST and GST. Under $20 brokerage is free. Over $200 standard UPS brokerage rates apply.
If an international order is refused, you will be responsible for all costs (freight, brokerage, and customs fees) incurred by The Bike Shop.com.
If you have any questions, please contact us before placing an order.top
Receiving Your Order
We do not normally have any issues with shipping merchandise, however there have been a few occurrences of damage to the product caused by the shipper. Please inspect your package thoroughly when it is received, before signing the shipping documents. Please refuse packages that show obvious signs of damage. The Bike Shop.com is not responsible for damaged merchandise. It is the buyers responsibility to make a damage claim with the shipper, however we will help where we can. All merchandise shipped is fully insured for the retail value of the merchandise.top
Refunds and Exchanges
REFUNDS AND EXCHANGES ARE SUSPENDED UNTIL FURTHER NOTICE DUE TO THE COVID-19 OUTBREAK.